• Unused OEM replacement parts may be returned within 30 days of invoice date.

• No returns on generic / aftermarket replacement parts.

• No returns on electrical items / electronic components.

• No returns on special order items.

• All returns within 30 days are subject to a 3.5% processing fee (exchange for another part no fee).

• All returns within 31-60 days are subject to 15% restocking fee.

• All returns after 60 days (if approved) are subject to a 15% restocking fee and will be issued a web coupon only, no refunds.

• Orders cancelled before shipping are subject to a 3.5% processing fee (no fee if order is cancelled due to a part being out of stock).

• No returns will be accepted without an RMA number given by customer service.

• Refunds will be processed within 7 business days, this includes returns and cancelled orders.

• We acknowledge that defective items can happen, nothing's perfect. We will gladly exchange them for the same item. Due to an abundance of fraud we will not issue refunds for defective items.

• Manufacturers pictures and part numbers are for identification purposes only.

• Prices subject to change without notice.

• Shipping charges on oversized items is subject to change. The customer will be contacted prior to shipment.

• Shipping charges on international orders is subject to change. The customer will be contacted prior to shipment.

• Free and flat rate shipping are within the 48 contiguous states only.

• Free and flat rate shipping are based on current web prices.

• Free shipping is on select items over $149. Excludes: laundry carts, laundry cart wheels, laundry bags, trunnions, oversized items and overweight items.

• Shipping on items sent by LTL truck is for standard commercial deliveries (customer responsible for unloading from back of truck). Residential, lift gate, and notification services are available for an additional cost.

• If a customer requests two or more orders to be shipped together to combine freight charges, any credit will be issued as a web coupon good for 90 days.

• Redeeming Loyalty Rewards points online is subject to approval by Gold Coin Laundry Equipment, Inc.

• Only one coupon code per order permitted (this includes Loyalty Rewards redemption codes).

• Customer Service: 888-411-0944